Shipping Policy
- Products, when not in stock, have a handling time of 3-10 days. Please confirm with us before your purchase for an accurate ETA time.
What items are returnable?
- All items with the exception of DTG printers, can be returned within 30 days of receipt of your shipment in the original condition.
- Please refer to our warranty and return policy on DTG printers on this link:https://www.dtgtex.com/pages/dtgtex-general-terms-and-warranty-statement
What items are non-refundable?
- Items on sale.
Are there any charges for return?
- We would charge a 15% Restocking Fee on all products that are returned without a warranty issue or by mistakes made in when the order is placed.
- Original shipping charges are non-refundable.
- You are responsible for return shipping charges.
- If an error was made and an item was wrongly sent, then the shipping charges will be cover.
How do I return?
- Please send an email to support@dtgtex.com to start the process. An RMA will be given upon confirmation of the reasons for the return.
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment within ten (10) business days.
- All products returned to have a 15% restocking fee. This fee is waived when we make an error, or a quality issue is present.